Refund Policy

Effective Date: 8 Aug 2024

At Novo Stylist, we strive to provide high-quality styling services that meet our clients' expectations. This Refund Policy outlines the conditions under which refunds may be granted for our services. Please read this policy carefully to understand your rights and our commitments.

1. General Policy

All purchases of subscriptions and services from Novo Stylist are final. We do not offer refunds except under specific circumstances as outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

2.1. Service Not Delivered: If you have purchased a service and it was not delivered as promised within the specified time frame, you may be eligible for a refund. You must notify us within 30 days of the purchase date.

2.2. Technical Issues: If you encounter technical issues that prevent you from accessing the services, and these issues cannot be resolved by our support team, you may request a refund.

2.3. Duplicate Charges: In the event of a duplicate charge due to an error in our billing system, we will issue a refund for the duplicate amount.

3. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

3.1. Change of Mind: Refunds are not available if you change your mind after purchasing a subscription or service.

3.2. Partial Use of Services: If you have used part of the service or subscription, no refund will be issued for the unused portion.

3.3. Failure to Provide Required Information: If you fail to provide the necessary information or responses required to deliver the service, you are not eligible for a refund.

4. Refund Process

To request a refund, please contact our customer support team at support@novostylist.com with the following information:

- Your name and account information
- The date of purchase
- The reason for the refund request
- Any supporting documentation or evidence

Our team will review your request and respond within 10 business days. If approved, refunds will be processed back to the original payment method within 5-10 business days, depending on your bank or payment provider.

5. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Novo Media and Publishing LLC FZ  
Meydan Free Zone, Meydan Grandstand, 6th Floor,  
Meydan Rd, Nad Al Sheba 1, Dubai, UAE  
‍
Email: info@novogroup.ae